Management Team

VaZing is produced by an experienced group of field service experts

Jim Triandiflou
Chief Executive Officer

Jim is a seasoned executive who has played a leadership role in building three companies. He has experience creating new businesses, growing existing companies, and raising capital using a combination of leadership skills, a focus on execution, and the ability to build relationships with C-level executives. An industry leader in sales effectiveness and management, Jim is a frequent speaker at industry events and has served as a faculty member at the Columbia School Executive Education Program on Sales Management.

Prior to joining Insight Direct, Jim was Chief Operating Officer at Centive. He led the turnaround of the company's on-premise software business while simultaneously launching the industry's first Software-as-a-Service (SaaS) sales compensation product leading to Centive's acquisition by Xactly. As founder, President and CEO of Ockham Technologies, JIm raised capital, secured the company's first customers, and rapidly grew the business before guiding the company to its acquisition by Centive. Jim has also held executive and management positions at The Alexander Group and Boell Advertising.

Jim holds a Bachelor's degree in Marketing from the State University of New York College at Oswego and a MBA in International Marketing from Arizona State University. An avid runner, Jim completed the 2008 and 2009 Boston Marathons. When he's not rooting for the Red Sox or spending time with his wife and four children, Jim volunteers with the Make-A-Wish Foundation and has "granted" seven wishes.

Christopher Chapman
Founder and Chief Operating Officer

Chris is responsible for VaZing's ability to meet the real world needs of field service businesses. He takes the complex functions faced by service businesses and creates intuitive solutions so that even the novice computer user can operate VaZing. Chris is considered one of the top authorities in automating the management and back office needs of service businesses and has helped thousands of single-site and franchise organizations streamline their business processes for growth, operational uniformity and profit maximization.

Chris is the father of three and is an avid golfer, poker player and sports fanatic with vast knowledge of useless sports trivia. Chris and his wife Allison are very active in the parents of children with autism community, helping to bring awareness and attention to searching for a remedy to a health epidemic which now affects 1 out of 150 children in the United States, including their son CJ.

James Koch
Founder and Chief Architect

James is responsible for leading the design and development of Insight Direct's products, including ongoing support and maintenance of existing systems, as well as architecture of the multi-tenant VaZing application. James gained technical and entrepreneurial notoriety early in life, as an independent shareware author with 200 customers in 12 countries by the age of fifteen. At eighteen he founded Flux Technologies, a company focused on new opportunities in online advertising, which was later acquired by Advertising.com and then AOL/TimeWarner.

Prior to joining Insight Direct in 2000, James' other ventures addressed field and sales force automation needs in the pharmaceutical, automotive sales and real estate markets, giving him extensive experience bringing the latest technological advances to businesses of all sizes.

Derek Gilmore
VP Engineering

Derek is responsible for Managing the Insight Direct Engineering, Customer Support and Quality Assurance teams.

Derek has more than 10 years of expertise in translating clients' complex business problems into scalable, reusable and user-friendly technology solutions. He has designed and built complex n-tier financial web applications from prototype to final product. Core competencies include OOD architecture, Java and .Net components, GUI design, creating product prototypes and requirements documentation.

Derek's years of professional experience includes work with the following organizations: Fidelity Investments, Thomson Financial, Sun Microsystems, Reliant Energy, Market Intelligence and Publishers Clearing House.

David O'Connor
Chief Financial Officer

David has 20 years of experience helping technology companies raise capital, complete M&A transactions, manage financial functions, and execute strategic business development deals.

Before joining Insight Direct team, David was the CFO of Oblicore, a leading Service Level Management software company. Prior to Oblicore, David provided outsourced CFO and M&A advisory services through a company he founded called Foundation Partners. There, he served in both an operating role and as an M&A advisor for such companies as Mzinga, Exact Software, and Nextworth Solutions. Prior to that, David served as the CFO of Surebridge where he raised private equity, executed multiple acquisitions, and led the sale of the company to Navisite. David has served as CFO, VP Finance and Corporate Development, and Manager of Merger and Acquisitions for multiple other Massachusetts-based businesses. David spent the first five years of his career in the Audit Practice of Ernst & Young.

David holds a Bachelor of Science in Business Administration from Bucknell University and an MBA from Duke University's Fuqua School of Business. A transplant from Buffalo, NY, Dave remains a loyal Buffalo Bills and Buffalo Sabres fan while also teaching his four children about the "winning tradition" of the Boston Red Sox.

Michael Conley
Vice President of Sales

Conley joins Insight Direct from Yankee Group where he held the positions of Senior Vice President of Global Sales and Senior Vice President of North American Sales. During his tenure, he successfully revamped the company's sales infrastructure, helping the company grow to profitability. Prior to Yankee Group, Conley's spent nine years in business development and sales at Forrester Research where he was part of the sales leadership team that grew the company's revenue tenfold and through a successful I.P.O. Prior to his professional career, Conley served as a U.S. Marine.

William Agush
Vice President of Marketing

Agush joins Insight Direct from private practice where he counseled start-up SaaS businesses on positioning, marketing and growth planning. Prior to that he was Vice President of Marketing for web application performance leader Gomez, where he helped grow revenue three-fold over three years, leading to their successful sale in November 2009 to Compuware for $295 million. Prior to Gomez, he held senior marketing positions at Marketsoft, Verbind, Global Knowledge Network, PictureTel and Prime Computer. In addition, Agush has provided marketing counsel to start-ups such as Constant Contact, Proclivity Systems, Brilig, and RightScale, as well as established technology brands including Workscape and GE Healthcare.