Technical Support Engineer

This is a gateway position at Insight Direct that can lead to opportunities in Quality Assurance, Product Management, Software Engineering or our Professional Services Department.

Responsibilities
• Troubleshoots system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
• Acts as liaison between customers and internal departments.
• Demonstrates a consistent sense of urgency and follows up on open issues to insure resolution.
• Performs basic computer software installations/upgrades.
• Maintains technical knowledge of supported products through ongoing training.
• Maintains high level of customer support through teamwork and communication of technical/procedural issues.

• Software environment experience including Microsoft Windows, Operating Systems 2000 and XP as well as experience in supporting the Microsoft Suite of products.
• Excellent phone skills (proactive listening, patience, speaks clearly and concisely).
• Excellent communication skills (verbal, written, interpersonal).
• Ability to present technical concepts in common language.
• Advanced problem solving.
• Ability to multi-task.
• 1-2 years Help Desk experience required.
• AA degree, or technical training or equivalent combination of education and experience required.

We offer competitive salary and benefits including medical, dental, disability, life insurance, 401k Retirement Savings Plan, paid time off and commuter benefits.

We are easily accessible via North Station Commuter Rail, Orange and Green line T-stops.

Centrally located in Boston proper, just steps to North Station and Quincy Market, you'll enjoy our high energy, entrepreneurial, high tech culture.